How do we gather information?
Third Party Free Help Number provides solution services to consumers by employing online tools and software, and through telephone support of users. The tools facilitate remote access and control of user computer. Third Party Free Help Number will access user computer only with his/her (user) consent. To provide technical support services, we would need certain technical or personal information and permissions from the user. Other technical information may be accessed by diagnostic tools as our computers will have access to user computer in order to provide our services.
What kind of information do we need?
Personal Information: We will need user personal information such as First Name, Last Name, Phone No., E-mail address, Postal Address, so that we can identify the user and/or contact the user whenever required.
Payment Information: We will require user credit card or debit card information at the time of purchase of our services, to facilitate transactions online or on phone, whichever way the user chooses the transaction to take place. Free Help Number will use third party payment processing and payment gateways to verify user credit or debit card information, and to process the transaction.
Technical Information: Third Party Free Help Number may ask the user for the technical information pertaining to the computer, so that we can resolve technical issues that exist or may arise in your computer system anytime during the service period.
Any information gathered from the user of our services may be used in any of the following ways:
To process transactions: We will ask user to provide his/her required personal information that enables the user buy our services online. This information is required to verify and process transactions through payment gateways and merchant account.
To send e-mails: We may use the e-mail address provided by the user, at the time of registration and purchase of our services, to send to the user the information and updates related to the order placed.
If at all the user agrees to subscribe to our newsletter services, we may also use the e-mail address to send to user the company news, updates, products or service, promotional offers and other such information. Please note that the user can unsubscribe from receiving company newsletters anytime. The instructions to unsubscribe from newsletters are mentioned in detail at the end of each such e-mail.
Use of Remote Access Third Party Free Help Number provides online-based subscription technical support, for which our technicians would need access to and control of the subscriber (user) computer system. We use software and tools that enable us take control of user computer remotely. This process of remote access to the user computer allows us identify and rectify technical problems without having to come physically to resolve technical issues.
Our support technicians are thoroughly trained to use remote access software. To avoid any event of access to the user confidential information stored on computer or computer network, Free Help Number ensures limited access of the technicians to the data stored on the subscriber computer or network.